Summer Technology Assistant
Wake Forest University
Winston Salem, NC
Full-time
Information Services / Technology (IT)
Posted on May 1, 2024
Application Instructions:
External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.
Please add your cover letterand any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.
Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.
** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.
Job Description Summary
Assist a variety of IS teams with their annual summer projects, repairs, system checks and other operational tasks.
Job Description
ESSENTIAL DUTIES and RESPONSIBILITIES:
Customer Service related tasks as assigned through Fresh Service.
Assists in planning of technology deployment for summer projects: AV hardware, loaner/conference computers, computer exchanges, etc.
Assist in maintaining the functionality of all AV equipment across campus.
Perform system wipes, OS reinstallation, and other computer refurbishing tasks.
Assist in maintaining documentation records of all IS managed hardware.
Work as a team member with other technical staff.
Accountable for maintaining the security and confidentiality of any proprietary or sensitive information or data in any medium regarding the university or its students, faculty, or staff. Accessing or disclosing such information or data must be deemed necessary for the performance of one's job responsibilities and must be authorized by the employee's supervisor.
Availability to work after hours and/or weekends as specified by the supervisor.
Additional Job Description
REQUIRED SKILLS and COMPETENCIES:
Uses professional knowledge and experience to analyze information and exercises judgment in resolving problems of moderate complexity
Ability to Interact regularly with peers; interacts with customers to gather data, provide information, or resolve lower-level technical issues.
Receives general instructions on routine work, detailed instructions on new assignments
Excellent written and oral communications skills, superior telephone etiquette and ability to deal effectively with students, faculty and staff as well as peers and management.
Familiarity with Wake Forest campus and faculty or ability to acquire such knowledge.
Ability to operate/familiarity with the following: Computers to include design and project management software and problem reporting software Fresh Service, Microsoft Excel, Microsoft Word, and similar programs.
Valid driver license with good driving record; must be insurable.
PHYSICAL REQUIREMENTS:
Physical work. Climbing, stooping, crouching, talking, hearing, crawling, reaching, walking, and lifting up to 50lbs. Close visual acuity. Subject to inside environmental conditions, frequently in close quarters.
Note:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.
To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply.
Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.
Time Type Requirement
Full time Note to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.
External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.
Please add your cover letterand any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.
Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.
** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.
Job Description Summary
Assist a variety of IS teams with their annual summer projects, repairs, system checks and other operational tasks.
Job Description
ESSENTIAL DUTIES and RESPONSIBILITIES:
Customer Service related tasks as assigned through Fresh Service.
Assists in planning of technology deployment for summer projects: AV hardware, loaner/conference computers, computer exchanges, etc.
Assist in maintaining the functionality of all AV equipment across campus.
Perform system wipes, OS reinstallation, and other computer refurbishing tasks.
Assist in maintaining documentation records of all IS managed hardware.
Work as a team member with other technical staff.
Accountable for maintaining the security and confidentiality of any proprietary or sensitive information or data in any medium regarding the university or its students, faculty, or staff. Accessing or disclosing such information or data must be deemed necessary for the performance of one's job responsibilities and must be authorized by the employee's supervisor.
Availability to work after hours and/or weekends as specified by the supervisor.
Additional Job Description
REQUIRED SKILLS and COMPETENCIES:
Uses professional knowledge and experience to analyze information and exercises judgment in resolving problems of moderate complexity
Ability to Interact regularly with peers; interacts with customers to gather data, provide information, or resolve lower-level technical issues.
Receives general instructions on routine work, detailed instructions on new assignments
Excellent written and oral communications skills, superior telephone etiquette and ability to deal effectively with students, faculty and staff as well as peers and management.
Familiarity with Wake Forest campus and faculty or ability to acquire such knowledge.
Ability to operate/familiarity with the following: Computers to include design and project management software and problem reporting software Fresh Service, Microsoft Excel, Microsoft Word, and similar programs.
Valid driver license with good driving record; must be insurable.
PHYSICAL REQUIREMENTS:
Physical work. Climbing, stooping, crouching, talking, hearing, crawling, reaching, walking, and lifting up to 50lbs. Close visual acuity. Subject to inside environmental conditions, frequently in close quarters.
Note:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.
To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply.
Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.
Time Type Requirement
Full time Note to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.
