Audio Visual IT Technician

Volunteer State Community College Gallatin, TN Full-time Information Services / Technology (IT)

Posted on April 15, 2024

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Audio Visual IT Technician

Volunteer State Community College

Title: Audio Visual IT Technician

Institution: Volunteer State Community College

Job Summary:

This position is responsible for audio-visual devices and IT needs throughout the college to ensure the workflow of employees and guests remains unimpeded. This position will primarily be responsible for Audio Visual (AV) issues but will be asked to fill in for the troubleshooting and repair of IT-related issues as needed. Travel to off-campus locations and after-hours and weekend work may be required.

Job Duties:

Install, relocate, maintain, upgrade, troubleshoot, and repair a broad range of networked and non-networked client hardware devices and software applications. Build, maintain, and deploy projectors, tablets, desktops, and laptops. Responsible for maintaining accurate hardware and software inventories. Research and evaluate software packages & operating systems on relevant AV and IT devices. Modify applications to disable certain potentially dangerous features. Respond to emergency situations as needed. Administer computer labs and web conferencing software. Able to work with minimal supervision and make decisions within college policies and guidelines. Able to occasionally work weekends or unusual hours. Able to communicate technical concepts to non-technical users. Evaluate and recommend various hardware devices and software applications for compatibility with existing college hardware, software, network platforms, and AV devices. Other duties as assigned.

Minimum Qualifications:

Associate's degree in a computer-related discipline and 1 year of client support in an Active Directory environment OR a High school diploma or equivalent and 2 years of client support in an Active Directory environment.

Preferred Qualifications:

Microsoft and/or Apple certifications.
Experience with Citrix or other virtual desktop products.
Experience with Altiris or SCCM Client Management suites.
Experience with Macintosh OSX.
Exposure to Crestron, Kramer, and/or Extron Audio Visual hardware.
Exposure to basic computer troubleshooting.
CompTIA A+.

Knowledge, Skills, and Abilities:

Proficient with Microsoft applications.
Basic knowledge of networking, Active Directory and server principles.
Ability to diagnose AV and computer related problems by utilizing industry best practices, troubleshooting techniques, analytical skills and vendor support.
Candidates must enjoy working in a team environment supporting a varied constituency and possess a solid working knowledge of technologies used in a classroom, lab, and meeting space environment in higher education.
Good problem solving, organization, and communication skills.
Ability to learn new technology skills quickly.
Ability to lift up to 50 lbs. without assistance and up to 100-150 lbs. with assistance and proper equipment.

Pay Rate: $34,230 - $41,076 annual salary depending on experience

Volunteer State offers a comprehensive benefits package, including but not limited to the following:

Insurance: Health, Dental, Vision, Life, Disability (long and short term), FSA/HSA
Wellness Incentive Program (if enrolled in Health)
Educational Assistance: Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement
Employee Assistance Program
Longevity Pay
Retirement Options: State of TN Pension (TCRS), 401a, 401K with up to $100/month match, 403b, and 457
14 Paid Holidays/Year
Annual Leave (if applicable)
Sick Leave
Sick Leave Bank
State Employee Discount Program with over 900 merchants

Special Instructions to Applicants:

Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.

Applicants may be subject to a background check.

To apply, please visit: https://careers.tbr.edu/jobs/audio-visual-it-technician-gallatin-tennessee-united-states

Apply Now

Audio Visual IT Technician

Volunteer State Community College

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