Systems Analyst

The Office of Business, Hospitality and Auxiliary Services (BHAS) is seeking a Systems Analyst. BHAS supports all aspects of campus life, from housing to parking and everything in between! We manage all University-owned housing, Panther Central operations (our 24-7 customer care center), 20+ on-campus dining locations, four retail stores, Heinz Memorial Chapel, the University Club, conferences and events, sustainability initiatives, mobility and commuting options, and campus-wide logistics. The Business Systems Team supports internal IT operations, systems and users of each unique division of BHAS. Duties associated with this position include, but are not limited to: systems support–responding to technological service requests and troubleshooting systems issues. Aiding with system upgrades and new systems implementations. Analysis of current system processes and procedures. Participation in an emergency on-call rotation. Other duties and special projects as assigned. For more information about the Office of Business, Hospitality and Auxiliary Services, please visit our website at BHAS.pitt.edu and check us out on social media: LinkedIn: @BHASPitt Facebook: @PittBASRV

Diagnose and resolves moderately complex computing issues and provides advanced technical support. Configures end user devices. Assists junior staff.

• Consults with BHAS Team and University Partners in areas assigned and provides advanced technical support for end-user computing and IT resources.

• Refers complex issues to appropriate Pitt IT areas including subject matter experts and consultants more familiar with the underlying issue and resolution.

• Researches, recognizes, isolates, and resolves moderately complex user problems, escalating unique or more complex issues to subject matter experts
within the department or Pitt IT.

• Makes recommendations to users on appropriate computing device/peripheral and software solutions consistent with their needs and University standards.

• Configures end user devices and ensures that they are properly set up to access resources available to and needed by the user.

• Utilizes endpoint management tools to maintain the availability, reliability, and security of computing resources as appropriate.

• Uses case management databases and systems to accurately track status of resolving user issues; accurately documents activity performed, actions taken to resolve, and resolution of user problems.

• Participate in an on-call rotation with the Business Systems Team to assist with technology needs after typical business hours.

Sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling. Candidate will need to travel around campus and around the Pittsburgh area to the surrounding communities; candidate will need to be able to lift 20 to 50 pounds on a frequent basis. Candidate must be able to use a keyboard, a cell phone, a cash register, and a transaction reader.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.