Patient Financial Services Rep/UKHC
University of Kentucky
Lexington, KY
Full-time
Health Care Provider
Posted on April 26, 2024
Posting Details
Posting Details
Job Title
Patient Financial Services Rep/UKHC
Requisition Number
RE44363
Working Title
PFS Representative
Department Name
H4027: REV Cycle MGT-PFE
Work Location
Lexington, KY
Grade Level
07
Salary Range
$17.50-27.31/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
AA
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
1 yr
Required License/Registration/Certification
None
Physical Requirements
This position requires regularly sitting at a computer workstation for extended periods, talking on the phone, or presenting on Zoom with a camera on, and performing tasks with repetitive motions most of the work time.
This is a 100% remote position, the employee must be able to provide a confidential appropriate work space and maintain internet to be able to do the job functions.
Shift
Monday through Friday; 8:00am – 4:30pm
Job Summary
Under the direction of the Manager and Supervisor, the Patient Financial Services Representative for Estimates & financial counseling is responsible for working accounts and screening patients for programs to assist the patient. The employee is expected to be familiar with the hospital and departmental policies and procedures and can utilize all resources within the hospital and department to accomplish assigned job duties. This position will also provide customer service to patients and families to help ensure that UKHC collects sufficient cash necessary to support healthcare operations via outbound and inbound patient calls. The PFS Representative will also participate in unit and enterprise activities to improve efficiency, quality, safety, and patient satisfaction.
This is a 100% remote position, the employee must be able to provide a confidential appropriate work space and maintain internet to be able to do the job functions.
This position is required to obtain kynector certification and maintain status.
Skills / Knowledge / Abilities
The ideal candidate will be customer service-oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; have obtained Microsoft Office (including Outlook, PowerPoint, Word, and Excel) proficiency; possess excellent communication skills (both written and verbal), have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Associate degree, third-party insurance claims follow-up/collections experience, and medical office and/or clerical work experience preferred; previous experience working with patient accounts and HIPAA regulations highly preferred.
Deadline to Apply
04/26/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
Patient Financial Services Rep/UKHC
Requisition Number
RE44363
Working Title
PFS Representative
Department Name
H4027: REV Cycle MGT-PFE
Work Location
Lexington, KY
Grade Level
07
Salary Range
$17.50-27.31/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
AA
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
1 yr
Required License/Registration/Certification
None
Physical Requirements
This position requires regularly sitting at a computer workstation for extended periods, talking on the phone, or presenting on Zoom with a camera on, and performing tasks with repetitive motions most of the work time.
This is a 100% remote position, the employee must be able to provide a confidential appropriate work space and maintain internet to be able to do the job functions.
Shift
Monday through Friday; 8:00am – 4:30pm
Job Summary
Under the direction of the Manager and Supervisor, the Patient Financial Services Representative for Estimates & financial counseling is responsible for working accounts and screening patients for programs to assist the patient. The employee is expected to be familiar with the hospital and departmental policies and procedures and can utilize all resources within the hospital and department to accomplish assigned job duties. This position will also provide customer service to patients and families to help ensure that UKHC collects sufficient cash necessary to support healthcare operations via outbound and inbound patient calls. The PFS Representative will also participate in unit and enterprise activities to improve efficiency, quality, safety, and patient satisfaction.
This is a 100% remote position, the employee must be able to provide a confidential appropriate work space and maintain internet to be able to do the job functions.
This position is required to obtain kynector certification and maintain status.
Skills / Knowledge / Abilities
The ideal candidate will be customer service-oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; have obtained Microsoft Office (including Outlook, PowerPoint, Word, and Excel) proficiency; possess excellent communication skills (both written and verbal), have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Associate degree, third-party insurance claims follow-up/collections experience, and medical office and/or clerical work experience preferred; previous experience working with patient accounts and HIPAA regulations highly preferred.
Deadline to Apply
04/26/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Please explain your work-related experience with multitasking and dealing with multiple interruptions.
(Open Ended Question) - * Please describe your experience with financial matters for patients in health care setting.
(Open Ended Question) - * Rate your level of expertise in using Microsoft Office Suite (Word, Windows, Excel, and PowerPoint).
- None
- Basic
- Average
- Proficient
- Expert
- * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.
(Open Ended Question) - * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
- Yes
- No
- * Where did you first see this position advertised other than on UK's online employment system?
- InsideHigherEd.com
- HigherEdJobs.com
- Diverseeducation.com (Diverse Issues in Higher Education)
- Latinosinhighered.com
- HospitalCareers.com
- Indeed.com
- LinkedIn.com
- Higher Education Recruitment Consortium (hercjobs.org)
- A Colleague, Friend and/or Family Member
- Careerbuilder.com
- UK Job Fair
- None of the Above
Required Documents
- Resume
- Cover Letter
