Administrative Support Associate I/UKHC
University of Kentucky
Lexington, KY
Full-time
Administration / Clerical
Posted on April 25, 2024
Posting Details
Posting Details
Job Title
Administrative Support Associate I/UKHC
Requisition Number
RE45057
Working Title
Admin Support Associate I
Department Name
H4005:Office of Patient Experience
Work Location
Lexington, KY
Grade Level
07
Salary Range
$17.50-27.31/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
AA
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
3 yrs
Required License/Registration/Certification
None
Physical Requirements
Sitting at computer workstation for extended periods including data entry; repetitive motions, and occasionally standing or walking with objects up to 10 lbs.
Shift
Monday – Friday 7:30am – 4:00pm
Job Summary
Provides daily support to team, ensuring consistent communication is disseminated and the appropriate feedback is given to team members on a consistent basis while escalating what is necessary. Ensures students and volunteers working at information desks are properly organized and utilized. Makes sure that other front line areas are given up-to-date information. Assists patient experience manager in making sure performance of staff is at optimal level. Monitors trends, manages data and runs reports for leadership while offering performance improvement ideas. Represents the Office of Patient Experience in meetings and other activities.
Maintains accuracy of the UK HealthCare website, Office of Patient Experience SharePoint site, patient guides, maps, and other materials. Makes suggestions for improvement or additional resources that are needed.
Greets patients, guests, faculty, and staff at multiple locations across the enterprise. Provides information to patients, guests, faculty, and staff. Liaise among departments, facilities, and staff to address the needs of patients, guests, faculty, and staff. Effectively problem solves for patients and guests while instilling confidence in UKHC. Acts as wayfinder for patients, guests, faculty, and staff.
Internal Employee Being Considered (IEBC)
Skills / Knowledge / Abilities
Advanced word processing, office procedures, administrative abilities or database management.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Must have high school education or higher and at least 2 years in customer service. History in medical setting highly preferred.
Deadline to Apply
05/01/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
Administrative Support Associate I/UKHC
Requisition Number
RE45057
Working Title
Admin Support Associate I
Department Name
H4005:Office of Patient Experience
Work Location
Lexington, KY
Grade Level
07
Salary Range
$17.50-27.31/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
AA
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
3 yrs
Required License/Registration/Certification
None
Physical Requirements
Sitting at computer workstation for extended periods including data entry; repetitive motions, and occasionally standing or walking with objects up to 10 lbs.
Shift
Monday – Friday 7:30am – 4:00pm
Job Summary
Provides daily support to team, ensuring consistent communication is disseminated and the appropriate feedback is given to team members on a consistent basis while escalating what is necessary. Ensures students and volunteers working at information desks are properly organized and utilized. Makes sure that other front line areas are given up-to-date information. Assists patient experience manager in making sure performance of staff is at optimal level. Monitors trends, manages data and runs reports for leadership while offering performance improvement ideas. Represents the Office of Patient Experience in meetings and other activities.
Maintains accuracy of the UK HealthCare website, Office of Patient Experience SharePoint site, patient guides, maps, and other materials. Makes suggestions for improvement or additional resources that are needed.
Greets patients, guests, faculty, and staff at multiple locations across the enterprise. Provides information to patients, guests, faculty, and staff. Liaise among departments, facilities, and staff to address the needs of patients, guests, faculty, and staff. Effectively problem solves for patients and guests while instilling confidence in UKHC. Acts as wayfinder for patients, guests, faculty, and staff.
Internal Employee Being Considered (IEBC)
Skills / Knowledge / Abilities
Advanced word processing, office procedures, administrative abilities or database management.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Must have high school education or higher and at least 2 years in customer service. History in medical setting highly preferred.
Deadline to Apply
05/01/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * What does creating a good patient experience mean to you and what character traits are necessary for it?
(Open Ended Question) - * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.
(Open Ended Question) - * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
- Yes
- No
- * Where did you first see this position advertised other than on UK's online employment system?
- HigherEdJobs.com
- Diverseeducation.com (Diverse Issues in Higher Education)
- HERCjobs.org (Higher Education Recruitment Consortium)
- InsightIntoDiversity.com
- Latinosinhighered.com
- HospitalCareers.com
- Indeed.com
- LinkedIn.com
- Institute for Diversity in Health Management
- A Colleague, Friend and/or Family Member
- None of the Above
Required Documents
- Resume
- Cover Letter
