Coordinator-Tech Svcs
Middle Tennessee State University
Murfreesboro, TN
Full-time
Health Care Provider
Posted on April 22, 2024
Job Title
Coordinator-Tech Svcs
Department
Walker Library
Salary
$51,415 - $64,011; commensurate with experience
Job Summary/Basic Function
Work schedule is Sunday, Wednesday, Thursday: 12PM - 8:30PM; Friday: 12PM - 8:00PM; Saturday: 9AM - 6PM. Reporting to the Director of Library Technology, supervise, assist, and train assigned Graduate Assistant, Team Leaders, and Student Technology Assistants (STA) in all aspects of desktop and classroom technology support. Help MTSU students, staff, and faculty properly use software and equipment. Hire and organize training for Library Technology Services (LTS) student staff (25-30). Create daily schedules and assignments for LTS student staff. Schedule Team Leaders, and STAs for Library MakerSpace (25-30) and LTS (25-30). Train Team Leaders and STAs on use of Library MakerSpace equipment as assigned by Supervisor. Oversees the assessment of fines to student accounts, including correspondence with students, interpreting library policies to patrons, resolving discrepancies, and providing detailed and accurate reporting to the Bursar's office. Train MTSU students, staff, and faculty on Makerspace equipment during Friday and Saturday shift as needed. Monitor and order LTS departmental supplies and supplies used for public and library staff printers. Provide installation, configuration, diagnosis, repair, and maintenance of software and hardware for classrooms and computer labs in James E. Walker Library. Design and implement ePortfolio training required for MT Engage scholarship and some coursework. Remain current on technology trends, tools, and support methods for new technologies adopted for use within the library public spaces, specialized labs, and classrooms. Document support interactions in campus call tracking software. Administer Meeting Place and Presentation Practice Room calendar availability. Computing environment includes servers, multiple platforms, classroom systems, and discipline specific equipment and software. Perform related tasks and special projects as assigned.
Required Education
Bachelor's degree in computer science, engineering, information systems or related area required.
Required Related Experience
Three (3) years' experience with installation, maintenance, diagnosis, troubleshooting and repair of computers (PC/Macintosh) and peripherals. Working knowledge of audio/visual control equipment such as TV's, sound systems, LCD projectors, and A/V control devices required. Two (2) years of supervision, hiring, scheduling, and training experience required.
Desirable Related Experience
Prior library experience preferred. Experience with purchasing technology and account reconciliation preferred. Experience with installation, service, and support of instructional technology and audio/visual systems preferred.
Documents Needed to Apply
Cover Letter & Resume Required
MTSU offers a comprehensive benefits package, including but not limited to the following:
MTSU is an equal opportunity, affirmative action employer that values diversity in all its forms. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply.
Proof of U.S. citizenship or eligibility for U.S. employment is required before employment (Immigration Control Act of 1986). Clery Act crime statistics for MTSU are available at https://www.mtsu.edu/police/docs/2023AnnualSecurityReport.pdf or by contacting MTSU Public Safety at (615) 898-2424.
MTSU is a Tobacco & Drug-Free campus.
This position requires a criminal background check. Therefore, you will be required to provide information about your criminal history to be considered.
For individuals requiring reasonable accommodation to apply: In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position with MTSU, please call 615-898-2929 or email emp@mtsu.edu.
Application Review Date: May 6, 2024
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Coordinator-Tech Svcs
Department
Walker Library
Salary
$51,415 - $64,011; commensurate with experience
Job Summary/Basic Function
Work schedule is Sunday, Wednesday, Thursday: 12PM - 8:30PM; Friday: 12PM - 8:00PM; Saturday: 9AM - 6PM. Reporting to the Director of Library Technology, supervise, assist, and train assigned Graduate Assistant, Team Leaders, and Student Technology Assistants (STA) in all aspects of desktop and classroom technology support. Help MTSU students, staff, and faculty properly use software and equipment. Hire and organize training for Library Technology Services (LTS) student staff (25-30). Create daily schedules and assignments for LTS student staff. Schedule Team Leaders, and STAs for Library MakerSpace (25-30) and LTS (25-30). Train Team Leaders and STAs on use of Library MakerSpace equipment as assigned by Supervisor. Oversees the assessment of fines to student accounts, including correspondence with students, interpreting library policies to patrons, resolving discrepancies, and providing detailed and accurate reporting to the Bursar's office. Train MTSU students, staff, and faculty on Makerspace equipment during Friday and Saturday shift as needed. Monitor and order LTS departmental supplies and supplies used for public and library staff printers. Provide installation, configuration, diagnosis, repair, and maintenance of software and hardware for classrooms and computer labs in James E. Walker Library. Design and implement ePortfolio training required for MT Engage scholarship and some coursework. Remain current on technology trends, tools, and support methods for new technologies adopted for use within the library public spaces, specialized labs, and classrooms. Document support interactions in campus call tracking software. Administer Meeting Place and Presentation Practice Room calendar availability. Computing environment includes servers, multiple platforms, classroom systems, and discipline specific equipment and software. Perform related tasks and special projects as assigned.
Required Education
Bachelor's degree in computer science, engineering, information systems or related area required.
Required Related Experience
Three (3) years' experience with installation, maintenance, diagnosis, troubleshooting and repair of computers (PC/Macintosh) and peripherals. Working knowledge of audio/visual control equipment such as TV's, sound systems, LCD projectors, and A/V control devices required. Two (2) years of supervision, hiring, scheduling, and training experience required.
Desirable Related Experience
Prior library experience preferred. Experience with purchasing technology and account reconciliation preferred. Experience with installation, service, and support of instructional technology and audio/visual systems preferred.
Documents Needed to Apply
Cover Letter & Resume Required
MTSU offers a comprehensive benefits package, including but not limited to the following:
- Sick Leave
- Vacation Leave for Administrative/Classified Staff/12-month Faculty
- 13 paid University holidays
- Medical, dental, vision, and life insurance
- Retirement plans
- Optional 401K and 403B Deferred Compensation Plans
- Educational benefits for the employee and their spouse and dependents
MTSU is an equal opportunity, affirmative action employer that values diversity in all its forms. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply.
Proof of U.S. citizenship or eligibility for U.S. employment is required before employment (Immigration Control Act of 1986). Clery Act crime statistics for MTSU are available at https://www.mtsu.edu/police/docs/2023AnnualSecurityReport.pdf or by contacting MTSU Public Safety at (615) 898-2424.
MTSU is a Tobacco & Drug-Free campus.
This position requires a criminal background check. Therefore, you will be required to provide information about your criminal history to be considered.
For individuals requiring reasonable accommodation to apply: In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position with MTSU, please call 615-898-2929 or email emp@mtsu.edu.
Application Review Date: May 6, 2024
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