Clinical Staff Manager
Florida International University
Miami, FL
Full-time
Health Care Provider
Posted on April 22, 2024
About FIU
Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.
Job Summary
The Herbert Wertheim College of Medicine is currently seeking a Clinical Staff Manager to join our team of professionals.
Duties include:
Bachelor's degree in Healthcare Administration, Business, or related field and 5 (five) years of related experience; OR nine (9) years of related experience; OR an equivalent combination of relevant education and/or experience.
Departmental Requirements
Ability to work flexible hours as needed.
Desired Qualifications
Previous management and/or supervisory role preferred.
Prior experience with Electronic Medical Record (EMR) scheduling systems, call center, insurance billing, medical service prior authorization processes and insurance/government programs guidelines.
Job Category
Administrative
Advertised Salary
$50,000-$55,000
Work Schedule
Begin time: 8:30 AM
End time: 5:00 PM
Pre-Employment Requirements
Criminal Background Check
Fingerprinting Check
How To Apply
Current Employee
As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.
*This posting will close at 12:00 am of the close date.
How To Apply
Prospective Employee
If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.
*This posting will close at 12:00 am of the close date.
Disclosures
Clery Notice
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).
Pay Transparency
Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.
Job Summary
The Herbert Wertheim College of Medicine is currently seeking a Clinical Staff Manager to join our team of professionals.
Duties include:
- Recruits, trains, mentors, and manages the clinical support staff including but not limited to medical assistants for the FIU Health Modesto Maidique Campus (MMC) practice. Prepares employee work schedule to ensure adequate staffing levels. Monitors employee productivity and serves as back-up to staff as necessary. Provides coverage as needed.
- Proactively seeks answers and solutions to inquiries; provides information and serves as a resource to patients, personnel, business associates and the public. Ensure a high level of customer service and serves as a resource for problem resolution. Responds calmly to emergency situations with the objective of maintaining a safe environment.
- Strategizes and develops goals for clinical support staff. Assists in planning and implementing clinical procedures and services for the clinic.
- Monitors service quality, management of patient flow and process improvement, continuously evaluating the quality of service provided and identifying opportunities for improvement.
- Conducts audits to ensure quality care and staff productivity.
- Works collaboratively with Manager of Patient Client Access to reduce risk, and increase quality of care and patient safety.
- Maintain adequate inventory of medical supplies, forms and printed materials as needed, working within budget.
- Ensures staff compliance with University policies, FIU- Health Care Network (HCN) and departmental procedures, managed care organizations, and regulatory and other agencies and entities governing health care delivery.
- Ensures staff participation in required education programs and appropriate orientation and training courses to maintain competency and any required certifications in job skills, knowledge and equipment.
- Assists in the supervision of verification of insurance eligibility, benefits and coverage limitations for patients based on their insurance carrier. Ensures that pre- certification and/or authorizations are obtained as required by the contracted insurance plans/payers. Provides coverage for prior-authorization and facilitating peer-to-peer reviews as needed.
- Prepares monthly management reports and compile data for special reports or projects, coordinate and follow-up on reports and ensure that deadlines are met.
- Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.
- Performs other related duties as required or directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Bachelor's degree in Healthcare Administration, Business, or related field and 5 (five) years of related experience; OR nine (9) years of related experience; OR an equivalent combination of relevant education and/or experience.
Departmental Requirements
Ability to work flexible hours as needed.
Desired Qualifications
Previous management and/or supervisory role preferred.
Prior experience with Electronic Medical Record (EMR) scheduling systems, call center, insurance billing, medical service prior authorization processes and insurance/government programs guidelines.
Job Category
Administrative
Advertised Salary
$50,000-$55,000
Work Schedule
Begin time: 8:30 AM
End time: 5:00 PM
Pre-Employment Requirements
Criminal Background Check
Fingerprinting Check
How To Apply
Current Employee
As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.
*This posting will close at 12:00 am of the close date.
How To Apply
Prospective Employee
If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.
*This posting will close at 12:00 am of the close date.
Disclosures
Clery Notice
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).
Pay Transparency
Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
