Statewide Program Specialist
Job Summary:
The Statewide Program Specialist plays a critical role in the strategic development, delivery, and management of programs across multiple program-delivery sites in Montana, including the virtual platform. This position is actively involved in CSC Montana's external relationships with healthcare providers and develops program policy to ensure standardization and excellence in the delivery of high-quality care. This includes ensuring that policies, procedures, and programs are carried out in a professional manner in keeping with the Cancer Support Community HQ program guidelines. The Statewide Program Specialist works collaboratively with the entire team, volunteers, and interns in implementing the workplan. Successful candidates must be committed to Cancer Support Community Montana's mission and excited about its growth and potential.
Essential Job Duties and Responsibilities:
Program Administration
- Create statewide standard processes in organization and implementation of programs and services for CSC Montana in collaboration with each Chapter, and in full compliance with CSCHQ guidelines.
- Develop procedures and standardization to recruit, hire, train, and evaluate Program Facilitators and Mental Health Interns.
- Responsible for ensuring adherence of Chapters and Resource Centers to CSC Montana philosophy, policies, procedures, and program guidelines.
- Ensure effective and timely implementation of Professional Advisory Board meetings in each Chapter.
- In coordination with Chapter Program teams, organize statewide marketing processes in partnership with marketing firm to provide continuity in messaging through e-newsletter, social media and participant outreach to ensure full access to and utilization of programs.
- Update and review written materials to ensure that program information properly and accurately reflects the programs and services rendered across Montana.
- Answer incoming participant calls from non-Chapter locations and navigate them through the New Participant Process with direction to mental health counseling if needed.
- Coordinate and implement Frankly Speaking About Cancer grant program.
Potential Clinical Responsibilities (if expertise allows)
- Facilitate two online groups per month and provide individual counseling as needed.
- Fill in as a substitute to cover support groups when needed.
- Develop, supervise, and manage mental health interns and Program Facilitators to serve the needs of all people in Montana. This will be in partnership with each Program Director as assigned.
Assessment & Evaluation
- Responsible for accurate entry and maintenance of all participant and program related data and remediation as needed.
- Interpret and report on data to leadership & staff and comply with all ADAPT deadlines.
- Collaborate with CSC Montana Program teams to develop annual needs assessment that identifies program needs, barriers to attendance, and requested services for people affected by cancer in all Chapters as well as Resource Centers. Create a detailed summary report for review.
- Work with CSC Montana Program teams to monitor quality of service and program effectiveness through an annual evaluation and analysis of programs and create a detailed summary report for review.
Outreach
- Establish and maintain proactive relationships and be actively involved with other CSCHQ Program Directors through program conference calls, network partner meetings, and other collaboration opportunities.
- Work with CSC Montana Program teams to develop an outreach plan for each Chapter to improve relationships with hospital and community-based organization personnel to enhance community partnerships.
Required Qualifications:
- Community health, public health, public administration, social work or mental health professional.
- Demonstrated experience in nonprofit program development and administration.
- Demonstrated skill in data analysis, program evaluation and needs assessment development and strategic planning.
- Demonstrated experience working with diverse teams and stakeholders.
- Advanced skill and ability in public speaking and effective public relations strategies.
- Successful experience working with computers specifically MS Office Suite and databases.
Preferred Qualifications:
- Masters' education level with professional experience.
- Licensed LCSW, LCPC, Licensed Mental Health Professional or Clinical Psychologist in State of Montana, or eligible for licensure within 2 years.
- Successful experience and ability to work with issues surrounding chronic and life-threatening illness.