Record Specialist I

AVERETT UNIVERSITY   Danville, VA   Full-time     Administration / Clerical
Posted on January 13, 2022

Founded in 1859 as a school for young women, Averett grew to become a fully accredited, co-educational, four-year college that today enrolls more than 1500 students from 26 states and 24 countries. It offers more than 30 undergraduate majors, minors and special programs and three master's programs. Both traditional and adult students make up a diverse student body, including a large international enrollment. With its historic main campus in Danville, VA, the university also has six other campuses and learning centers throughout Virginia, as well as online courses and degree programs to serve our Graduate and Professional Studies students. Averett's network of more than 25,000 alumni spans all 50 states and almost 50 countries.

Record Specialist I

Position Description

The Records Specialist I acts as the front line in the Academic Record's Office. There are currently two people in this position. One is front line in the Main Record's Office. The other is front line for the online program. These positions help students fill out paperwork for transcripts, deferments, verifications, change of address, etc.

The Record Specialist I

• Conducts student appointments with the goal of supporting, recruiting, onboarding, and disseminating program and student resource information to new students.
• Maintain the highest levels of professionalism and interpersonal communication skills throughout the new student admissions process and with all University stakeholders.
• Maintains a high level understanding of the admissions and financial aid process to guide students through matriculation process.
• Excitement for change balanced with need for consistency of process.
• Driven by curiosity.

Primary Responsibilities

• Performs routine filing (and scanning as needed)
• Record maintenance and clean up
• Registration processing
• Data enter such as, course offerings; major minor, and advisor changes
• Process Grade changes
• Participates in orientation and commencement activities
• Answers phone lines for the office
• Main point of contact for National Clearinghouse
• Enters registration for online students
• Updates name and address changes in the system

Secondary functions

• Other duties as assigned

Qualifications

• Associate's degree required.
• Must have strong interpersonal skills
• Proficiency in Microsoft Office (Word and Excel), typing, and telephone skills
• Excellent ability to communicate in a highly professional manner
• Exceptional customer service orientation, with ability to build and develop collaborative relationships
• Experience with building strong professional relationships

ADA/Travel related:

Must be able to perform the following with or without reasonable accommodations.

• Position requires you to walk, stand, sit, reach with hands and arms, balance, stoop, speak with clarity and have appropriate vision and hearing capabilities, or be able to perform these actions with reasonable accommodations provided
• Position requires some irregular work hours including nights and weekends
• Some travel may be required… within Danville area, within Virginia, within region, nationally, internationally, depending on university needs.

Please note:

• As a condition of employment, Averett University requires all employees to be vaccinated against COVID-19.
• Background checks are required for all positions.
• An applicant must have an unrestricted right to work in the U.S.

Averett University's Annual Security and Fire Safety Report, published in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, can be found at
https://www.averett.edu/wp-content/uploads/9.30.21-ASR-for-2020.pdf.

Averett University is an Equal Opportunity Employer and an Employer of National Service. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

Averett University's policies, programs and activities, including hiring practices, comply with federal and state laws and regulations prohibiting discrimination on the basis of race, color, religion, age, national origin, sex, disability, sexual orientation, and gender identity or expression and veteran status. Inquiries related to the University's compliance with Title IX should be directed to Averett's Title IX Coordinator, Amanda Estabrook, at titleix@averett.edu. Additional contact information, reporting options, and the University's Title IX Sexual Harassment Policy can be found at https://www.averett.edu/about-us/title-ix/. Inquiries may be made externally to the Department of Education's Office for Civil Rights: https://www.ed.gov/ocr.